FAQs
General Information
Which areas of Pimlico do you cover?
We provide premium dry cleaning and laundry services throughout Pimlico SW1, covering everything from Warwick Square to Lupus Street, and from the riverside to Victoria. If you’re unsure whether we serve your address, simply check on our website or get in touch with our team.
How do I book a collection in Pimlico?
Booking takes less than a minute. Use our website to choose your preferred time slot, and our driver will collect your items directly from your door.
How do I contact customer support?
Our team is always ready to help. You can reach us via live chat on our website, by phone, or by email. Full contact details, including customer service hours, can be found on our Contact page.
Do you have a shop where I can drop off my items?
Yes, alongside our collection and delivery service, we have select physical locations where customers are welcome to drop off and collect their items. Please check our website to find the nearest branch.
The Service
Is my clothing safe with you?
Absolutely. We treat every garment as if it were our own. Our experienced cleaners use specialist methods and advanced technology to maintain the quality, shape, and colour of your clothing.
What happens if something is damaged?
We take every precaution to avoid damage. In the rare event that an item is affected, our insurance cover ensures you are fully protected.
How long will it take to clean my clothes?
Most items are ready within 24 to 48 hours. For urgent requests, we also provide an express service. Turnaround times may vary depending on fabric type and treatment required.
Where are items cleaned?
All garments are cleaned in our professional facilities, where they undergo a thorough inspection and treatment process to guarantee the highest standards of care.
What’s the step-by-step process?
From the moment we collect your clothes, each item is tagged, inspected, and assigned the right cleaning method. After cleaning and pressing, everything is carefully packed and returned to your chosen address.
Services and Cleaning Provided
Do you handle all types of clothing and fabrics?
Yes, we clean a wide range of garments from everyday clothing to luxury and delicate items. Whether it’s silk, wool, leather, or designer couture, our experts use tailored methods to ensure the best possible care.
Can you remove any stain?
We treat each stain individually with the most suitable products. While most stains can be removed successfully, results depend on the nature of the stain and fabric. Our team will always do its utmost to restore your items.
Do you provide repairs and alterations?
Yes, from simple fixes like button replacements to more detailed adjustments such as tailoring and zip repairs, we offer a full alterations service. Just let us know what you need when placing your order.
Do you clean household and bedding items?
Yes, we provide specialist cleaning for bedding, duvets, blankets, curtains, and upholstery covers. We also cater to hospitality and commercial clients, including hotels and serviced apartments.
Can you clean designer and couture pieces?
Absolutely. High-value and designer garments receive extra attention from our expert team, using the gentlest and most precise techniques to ensure flawless results without compromising the integrity of the fabric.
Can you handle large household items?
Yes. From curtains and throws to bedspreads and blankets, we clean and press larger household items with the same level of care as clothing.
Do you provide laundry services for hotels and hospitality businesses?
Yes. We work closely with hotels, serviced apartments, and hospitality providers to deliver reliable, high-volume laundry and dry cleaning services. Whether it’s daily linen, bedding, or staff uniforms, we ensure a professional finish and timely return.
Can offices and gyms use your services?
Yes. We partner with a wide range of businesses, including offices, gyms, and fitness clubs, to handle staff uniforms, towels, and other laundry needs. Our business accounts are designed to save time and keep operations running smoothly.
Collection & Delivery
Do I need to sort my laundry before collection?
Not at all. Our team will handle sorting for you. If you prefer to separate your items by fabric or colour, that’s always helpful, but it’s not a requirement.
How do I confirm my cleaning preferences?
You can add notes when booking online or speak to our driver at collection. Our cleaners will also check care labels and apply the most suitable method.
What should I pack my items in?
Any secure bag is fine for collection. We also provide reusable laundry bags for ongoing orders.
Can I return hangers from a previous delivery?
Yes, we encourage hanger returns to support our eco-friendly practices. Just hand them back to the driver during your next collection.
Can you deliver to a different address than my collection point?
Yes, you can request delivery to an alternative address as long as it’s within our service areas.
Payment
Do you accept cash?
No, we operate on secure, cashless payments. All transactions are processed online through card payments for convenience and transparency.
Can I update my card details?
Yes, you can easily update your saved payment details by logging into your account.
Do I get an invoice for my order?
Yes, an invoice is emailed to you after every transaction. You can also download past invoices directly from your account dashboard.
Pricing
Do you charge extra for same-day service?
Yes, express and same-day services are available at an additional cost, as they require priority handling and fast turnaround.
Is there a minimum order value?
Yes, to ensure efficiency and free doorstep delivery, a minimum order value applies. Details vary by area and can be found on our pricing page.
Why are women’s shirts priced differently from men’s?
Women’s shirts often have varied cuts, fabrics, and detailing that require extra time and pressing techniques compared to men’s shirts.
Do you charge if items cannot be cleaned?
No, if we’re unable to process an item, you won’t be billed for cleaning.
Do you clean commercial and hospitality items?
Yes, we offer tailored packages for hotels, Airbnb hosts, restaurants, and other businesses. From uniforms to bedding, we provide high-quality cleaning with reliable collection and delivery schedules.
Order Changes & Cancellations
How do I cancel an order placed in error?
Log into your account and cancel from your order history. If the order has already entered processing, please contact our support team immediately.
Can I reschedule my collection or delivery?
Yes, you can adjust the time or date of your booking through your account or by contacting our customer service team.
How do I make a complaint?
We’re committed to resolving issues quickly. If you have any concerns, please get in touch via phone, email, or our online contact form. Every complaint is logged and handled with care to reach a fair resolution.