At Pimlico Dry Cleaners, your privacy and security are very important to us. This Privacy Policy explains how we collect, use, and protect your personal data when you use our services online or offline. We take every reasonable step to ensure your information is handled safely and responsibly so you can enjoy a reliable, worry-free experience.

Information We Collect

To provide you with the highest level of service, we may collect the following types of information:

• Personal Details – such as your name, email, phone number, billing address, and delivery address. These are required to set up your account, process orders, and keep you updated.
  
  
• Payment Information – credit or debit card details and billing information are processed securely through trusted payment gateways. All transactions are handled over encrypted channels for your protection.
  
  
• Service Usage Data – information about the garments you send to us, alterations you request, or your service preferences. This helps us improve our processes and tailor your experience to your needs.
  
  

How We Use Your Data

We use the information you provide only for the following purposes:

• Order Fulfilment – to arrange collections, process cleaning, and deliver your items back to you.
  
  
• Communication – to send service updates, offers, or important information about your orders. You may opt out of promotional messages at any time.
  
  
• Service Improvement – to analyse usage patterns so we can improve efficiency, expand our services, and personalise your experience.
  
  
• Customer Support – to assist you quickly and effectively with any queries or issues.
  
  

Protecting Your Information

We use industry-standard safeguards and secure servers to protect your data against unauthorised access, misuse, or disclosure. All financial details are processed using encrypted payment systems. Our services are not intended for children under the age of 13.

Third-Party Services

We do not sell or share your personal data with third parties for marketing purposes. However, we may work with trusted partners such as logistics providers, payment processors, or analytics services. These partners only access your data as required to perform their services and are bound by strict confidentiality agreements.

Return & Satisfaction Guarantee – Pimlico Dry Cleaners

Your satisfaction is our highest priority. We are committed to delivering quality garment care and a smooth service experience. If you are not fully satisfied, our return and re-clean policy is designed to resolve your concerns quickly and fairly.

1. Our Commitment

If you are unhappy with the quality of our cleaning or pressing, please let us know within 24 hours of receiving your items. We will take immediate steps to put things right.

2. How to Report a Concern

• Contact us by phone or email.
  
  
• Provide your order number and explain the issue (e.g., a stain still present, pressing not to standard).
  
  

3. Re-Cleaning Service

Once we review your concern, we will:

• Inspect the garment(s) in question.
  
  
• Offer a complimentary re-clean of affected items, provided they fall within our service guidelines.
  
  

4. Refunds

If a re-clean does not resolve the issue, a refund may be considered at our discretion. Refunds cover the cleaning charge for the item(s) concerned only and are subject to our Terms and Conditions.

5. Exclusions

This policy does not apply to:

• Garments with pre-existing damage, wear, or colour instability.
  
  
• Items unsuitable for standard cleaning as indicated by care labels.
  
  
• Fabrics requiring specialist treatment beyond our normal processes.

6. Timeframe

All requests for a re-clean or refund must be made within 24 hours of delivery. Claims submitted after this period may not be eligible.

Contact Us

If you have questions about your privacy rights or wish to raise a service concern, please contact our customer care team. We are here to help and will do our best to ensure you always receive the standard of service you expect from Pimlico Dry Cleaners.