Thank you for choosing Pimlico Dry Cleaners. By accessing our website or using our services, you agree to the following terms and conditions. We recommend you take a moment to read them carefully, as they outline how we provide our services and how we handle your garments and personal information. If you do not agree with these terms, we kindly ask that you refrain from using our services.

1. About Our Services

Pimlico Dry Cleaners provides professional laundry, dry cleaning, alterations, and garment care services. Every item is treated by trained specialists with attention to detail. By placing an order with us, you agree to these terms and acknowledge that they may be updated or revised from time to time. Any changes take effect immediately and it is your responsibility to review this page regularly.

2. What We Offer

Our services cover a wide range of garment care needs, including but not limited to:

• Dry Cleaning – specialist cleaning using solvent-based methods, suitable for delicate fabrics and formalwear.

   

• Laundry Services – professional washing, drying, and folding, following care label instructions.

   

• Alterations & Repairs – tailoring, adjustments, and minor repairs to restore the fit and condition of your clothes.

   

If an item is unsuitable for cleaning or repair, our team will advise you before proceeding.

3. Pricing and Payment

All service charges are clearly displayed on our price list or can be confirmed by our staff on request. Prices may vary depending on garment type, complexity of cleaning, and any special requirements.

• Payments must be made in full at the time of order.

   

• We accept secure online payments and major debit or credit cards.

   

• We operate a cashless system for safety and convenience.

   

• Garments will not be released until full payment has been received.

4. Care and Responsibility for Garments

We aim to provide the highest standards of cleaning and finishing. However, we cannot take responsibility for:

• Pre-existing damage, wear, or weaknesses in fabrics.

   

• Issues arising from manufacturer’s incorrect or misleading care labels.

   

• Items left uncollected beyond the agreed time frame.

   

Please let us know in advance if your garment has stains, delicate fabrics, or specific care instructions. While every effort is made to restore your items, some stains or wear may be permanent due to the nature of the fabric.

5. Loss, Damage, and Claims

If you believe an item has been lost or damaged, please notify us within 48 hours of collection or delivery. Claims made after this time cannot be accepted.

• In the unlikely event of loss or irreversible damage, our liability is limited to the cleaning cost of the garment.

   

• Where possible, we will replace the item with an equivalent garment or offer a refund at our discretion.

   

• Compensation will not exceed the item’s current value or its original cleaning fee.

6. Privacy and Data Protection

Your privacy matters to us. Any personal information collected is used solely for providing our services. For full details, please see our Privacy Policy, which explains how your data is stored and protected.

7. Updates to These Terms

Pimlico Dry Cleaners may update these terms and conditions at any time, without prior notice. Continued use of our services after updates have been published will be considered as acceptance of the revised terms. We encourage you to review this page regularly to stay informed.